Legal

Privacy Policy

Last updated 18 September 2026

MAD CUSTOMS FLORIDA CORPORATION, trading as MAD Custom (“MAD Custom”, “we”, “us”), builds and services vehicles in Florida and Puerto Rico. This policy explains what we collect when you contact us or use this site, why we collect it, and what control you have over it. We have kept it in plain language on purpose.

1

Information We Collect

You give us most of this yourself, through a form, a call or a text:

  • Contact details: your name, mobile number and email address.
  • Vehicle details: year, make and model, plus the service you are interested in and anything you tell us about the work you want.
  • Messages: what you write in an enquiry, and our conversation with you afterwards.

Some is collected automatically when you browse:

  • Device and usage data: IP address, browser type, pages viewed and how you arrived at the site.

We do not ask for and do not want your payment card numbers, government identification numbers or any health information through this website.

2

How We Use Your Information

We use what you give us to:

  • Reply to your enquiry and quote the work.
  • Book, confirm and remind you about appointments.
  • Update you on a vehicle that is with us.
  • Keep a record of work carried out, so future service has history behind it.
  • Improve the site and understand which services people are looking for.

We do not sell your information. We do not rent it, and we do not hand your phone number or email to anyone else for their own marketing.

3

Cookies and Tracking

This site uses cookies and similar technologies to keep the site working, remember your preferences and measure how pages perform. Some are set by the services we use to host the site and run our forms.

You can clear or block cookies in your browser settings. Blocking them may stop parts of the site, including the booking forms, from working properly.

4

How We Share Your Information

We share information only where it is needed to run the business:

  • Service providers who host our site, deliver our forms, send our emails and texts, and keep our customer records. They may only use it to provide that service to us.
  • Suppliers and installers where a specific job requires it, for example ordering the correct wheel or component for your vehicle.
  • Legal requirements, if we are required to disclose something by law, or to protect our rights, safety or property.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent are never shared with any third parties.

If the business is ever sold or restructured, customer records may transfer as part of it. Any new owner would remain bound by this policy.

5

Your Choices

You are in control of how we contact you:

  • Text messages: reply STOP to any message to end them, or START to begin again. Full detail is in our Terms & Conditions.
  • Email: use the unsubscribe link, or just ask us.
  • Access or deletion: ask us what we hold about you, or ask us to correct or delete it.

To make any of these requests, contact us on +1 689-367-4674 or [email protected]. We may need to keep certain records of completed work where we are required to.

6

Data Security

We take reasonable steps to protect the information we hold, including limiting who on our team can see customer records and relying on established providers for our site and messaging.

No website or system is completely secure, so we cannot promise absolute security. If you believe your information has been exposed, tell us straight away so we can act on it.

7

Children's Privacy

Our services are aimed at adults. We do not knowingly collect information from anyone under 18. If you believe a child has given us their details, contact us and we will remove it.

8

Updates to This Policy

We may revise this policy as the business or the rules around it change. The date at the top of the page shows the current version. Where a change is significant we will make it clear on the site rather than quietly swapping the text.

Contact Us

Any question about this policy, or about information we hold, can come straight to us.

Legal business nameMAD CUSTOMS FLORIDA CORPORATION